Customer Support Representative – Scotland

Customer Support Representative – Scotland

About the Role:
We are looking for a dedicated Customer Support Representative to join our growing team. You will be responsible for responding to customer enquiries, resolving issues efficiently, and providing excellent service across multiple communication channels.

This role is perfect for someone who enjoys interacting with customers, thinking on their feet, and delivering high-quality support. Your contribution will help maintain strong client relationships and uphold the organisation’s reputation for outstanding service.

Your Responsibilities:

• Respond to customer enquiries via email, phone, and live chat.

• Provide accurate information and resolve issues promptly.

• Maintain records of customer interactions and transactions.

• Escalate complex issues to appropriate departments.

• Continuously seek ways to improve the customer experience.

The Ideal Candidate Will Have:

• Excellent interpersonal and communication skills.

• Patience and ability to manage challenging situations.

• Strong problem-solving and decision-making abilities.

• Previous customer-facing experience preferred.

• Ability to work well in a team environment.

What We Offer:

• Competitive monthly salary.

• Comprehensive training and onboarding.

• Supportive and friendly team environment.

• Opportunities for career growth in customer support.

• Exposure to diverse customer service challenges.

How to Apply: